Send the details when ready.
The email button opens a pre-filled repair-request template. Add as much detail as you can, then send it from your email app.
tracetechau@icloud.comRepair request
Start with what the device is doing.
Describe the device and the issue. A clear starting point helps TraceTech work out the practical next step.
What to include
Five details make a better request.
- 01
Device type
For example: phone, laptop, gaming PC, console or another electronic device.
- 02
Brand and model
Include the model if you know it. A photo of the label can help later.
- 03
What happened
Describe the fault, damage or behaviour you are seeing.
- 04
When it started
Explain whether the problem was sudden, gradual or followed an accident.
- 05
Best way to contact you
Include your preferred contact method and the best time to respond.
TraceTech availability
Mobile and mail-in support.
Based in Tenambit and serving Newcastle, Maitland and the Hunter Region. Repair enquiries are welcome 24/7.