Clear information about your privacy.

Our approach

TraceTech respects your privacy and aims to handle personal information carefully and only for legitimate business purposes. This policy explains the information TraceTech may receive when you contact the business and how it may be used.

Information you may provide

When you contact TraceTech by email, phone or another direct method, you may choose to provide:

• Your name, email address, phone number or preferred contact method.
• Details about your device, repair request, project or technical issue.
• Information included in messages, photos or other material you send.

This website does not currently offer customer accounts, online payments or a website form that submits information directly to TraceTech.

How information is used

TraceTech may use the information you provide to:

• Respond to an enquiry or discuss a repair, project or service request.
• Assess a device issue and provide practical next-step information.
• Arrange services, communicate about ongoing work or provide support.
• Meet legal, safety or record-keeping responsibilities when required.

Sharing information

TraceTech does not sell personal information. Information may only be shared when needed to provide an agreed service, when you have asked TraceTech to do so, or when required by law.

Security and retention

TraceTech takes reasonable steps to protect personal information from misuse, loss and unauthorised access. No online method of communication is completely secure, so avoid sending unnecessary sensitive information by email.

Information is kept only for as long as reasonably needed for communication, service delivery, record keeping or legal obligations.

Access, corrections and questions

You can ask TraceTech about the personal information held about you, request a correction, or raise a privacy question by email.